The Airports Council International (ACI), headquartered at Montreal, Canada, in its official communication has announced and congratulated GMR Hyderabad International Airport Ltd. (GHIAL) for Rajiv Gandhi International Airport securing the 1st Position in Airport Service Quality (ASQ) passengers survey in the 5-15 million passengers per annum (MPPA) category for the year 2016.
The ASQ survey statistics shows that Hyderabad Airport has steadily improved its score from 4.4 in 2009 to 4.9 in 2016 (measured on scale of 1 to 5).
Hyderabad Airport has also the honour to be the first airport in India to have been awarded by ACI, The Director General’s Roll of Excellence in Airport Service Quality in 2014 for consistently earning the top five ranking in its category in the ASQ for five years in a row.
Speaking on this recognition, GHIAL CEO SGK Kishore said, “We are delighted and honoured to be ranked No. 1 Airport in ACI ASQ survey. We are thankful to our passengers to be part of this journey and helping us in reaching this milestone, yet again. We are also thankful to our stakeholders including Ministry of Civil Aviation, CISF, Airlines, Immigration, Customs for their cooperation in making Hyderabad Airport the very best airport in the world. The immense efforts put in by our partner airlines, concessionaires, housekeeping and other support staff have played a major role in this achievement. We expect similar kind of cooperation to carry forward the laurel.”